Experience Design Director

Competitive Salary


Three companies; one goal – to leverage our global community and blended team of recruiters and designers to build and scale culture driven, future proof, design teams, leaving a Fearless impact on our industry.

About The Fearless Group

The Fearless Group consists of three companies, all specialising in design, that work together to build and scale design teams. We are a Global business that is headquartered in the UK. Our business will be 2 years old in August.

Fearless Talent – Talent acquisition and recruitment services

Fierce Creatives – Experience Design Services

The Fearless Community – 6000+ Designers around the world in one slack group, working together to create events and user generated content that impacts the design industry. We are a people first company that truly believe in a human centred approach in everything we do. We break the mold and redefine industry standards and strive for a more ethical, innovative way of executing design requests. Our executive leadership team is made up of people with both broad and deep expertise in: recruitment; leading design teams; building communities; and process and delivery. This gives us a cross-functional skill set that we use to enable our clients to meet their design team ambitions.

About Fierce
Design services that complement and enable the strategic growth of design teams. Fierce is the youngest of our three companies and is in its really early phase of set up; this means that the people coming into this role will have a big opportunity to shape and influence how we build it going forward. Fierce is already working with one of our core clients to embed the hires being made by Fearless Talent and deliver design projects from User Research, Service Design, Product Design, and Business Design. We practice design thinking methodology and wholeheartedly believe that the user should be at the centre of everything we do.

The Role

We are looking for an Experience Design Director to lead our growing team and head up our disciplines for Fierce: User Research, Service Design, Product Design, and Business Design. This person will be a passionate servant leader, external influencer, innovator and expert collaborator that truly believes in empowering their team to push the boundaries of the possible with a dedication to delivering the highest quality projects for our team.

As Fierce goes through a growth spurt, this person will have the unique opportunity to identify and hire their leadership team, defining their org structure, career progression, onboarding, playbooks, processes and so much more. Working closely with the Talent Director and Community Director, this person will play a big part in shaping the engagements that Fierce takes part in with our clients.


  • Define the Fierce org structure and hiring of the team.
  • Lead our design team across multiple accounts and geographies. 
  • Educate and train our design team with a focus on career progression for all designers.
  • Craft processes, playbooks, principles & best practices.
  • Own and shape The Fearless Group branding and be the owner and champion of our internal design system.
  • Be an expert communicator: take our clients and team through a journey using powerful storytelling skills. 
  • Consolidate findings and design activities and communicate them to our clients.
  • Use expertise in Design Thinking to plan and facilitate workshops.
  • Define ways of working and processes for our clients that compliment their company and other digital teams.
  • Work closely with our CCO and Directors on new business opportunities to shape engagements / decks.
  • Represent our business at external speaking engagements.


  • Have a wide skill set in design from User Research & Service Design, through to Product Design.
  • Have extensive knowledge in various both qualitative and quantitative research methods for both B2B and B2C environments.
  • Experience in Service Design practices that bring together, user, business and technology lenses to create a holistic view of a service or product.
  • Have strong UX knowledge and visual design skills that can be applied to rapid prototyping, user flows, user journeys, design systems and more. 
  • Extensive knowledge of emerging technologies, trends and industry topics.

Interview Process

  • Initial call with Talent Team to align on fit
  • Call with Lauren Kelly to discuss experience and career aspirations
  • Call with C leadership (Sofy and or Tom) to understand culture fit on both sides.

Are you interested?

Send us your CV and we’ll get back to you!