Lead Service Designer

Flexy Office - London

Purpose

To design a better world. 

About The Fearless Group

The Fearless Group consists of three companies, all specialising in design, that work together to build and scale design teams. We are a Global business that is headquartered in the UK. 

We are a people first company that truly believe in a human centred approach in everything we do. We break the mold and redefine industry standards and strive for a more ethical, innovative way of executing design requests. Our executive leadership team is made up of people with both broad and deep expertise in: recruitment; leading design teams; building communities; and process and delivery. This gives us a cross-functional skill set that we use to enable our clients to meet their design team ambitions.

About Fierce

Design services that complement and enable the strategic growth of design teams. Fierce is the youngest of our three companies and is in its really early phase of set up; this means that the people coming into this role will have a big opportunity to shape and influence how we build it going forward. Fierce is already working with one of our core clients to embed the hires being made by Fearless Talent and deliver design projects from User Research, Service Design, Product Design, and Business Design. We practice design thinking methodology and wholeheartedly believe that the user should be at the centre of everything we do.

The Role

We are looking for a Lead Service Designer to play a key role with and own the relationship with 1- 2 clients, working closely with our Head of Service Design and Experience Design Director, to deliver complex projects that combine the user, business, and technology lenses to tell a holistic story.

Acting as a Fierce representative and providing oversight for all of our Service Design contractors and perm team, you will be a passionate design thinker that thrives in the planning and facilitating of workshops. Collaborating with User Researchers and Product Designers, you will consolidate findings and design activities to take stakeholders on a journey through design, educating them on what good Service Design looks like along the way.

Accountabilities

  • Lead our Service Designers in the account whilst collaborating with other designers from our company, the clients company and other agencies. 
  • Implementing and feeding into processes, playbooks, principles & best practices.
  • Implement and feed in to The Fearless Group branding and champion our internal design system.
  • Be an expert communicator: take our clients and team through a journey using powerful storytelling skills.

Skills

  • The ability to consolidate findings and design activities and communicate them to our clients.
  • An expert in Design Thinking, planning and facilitating workshops.
  • Be able to produce strong Service Design outputs such as Service Blueprints, playback decks, insight reports, roadmaps, mapping activities and more.
  • Have extensive knowledge in various both qualitative and quantitative research methods for both B2B and B2C environments.
  • Be experienced in Service Design practices that bring together, user, business and technology lenses to create a holistic view of a service or product.
  • Extensive knowledge of emerging technologies, trends and industry topics.

Nice to have

  • UX knowledge and visual design skills that can be applied to rapid prototyping, user flows, user journeys, design systems and more.

What you need

  • A portfolio or deck to showcase your work.
  • Design Degree or equivalent experience
  • Experience as a Lead Service Designer
  • Experience with working with clients in different geographies.
  • Enterprise experience
  • Agency experience
  • Skills in Figma, Sketch & Adobe Creative Suite.

Benefits

  • 10% bonus based on performance and company performance split over quarters
  • Flexy working for both remote and in office
  • Flexy days – Pro rata salary based on days to allow flexibility for families
  • Annual work conferences based on company performance.

Interview Process

  •  Initial call with Talent Team to align on fit
  • Call with Lauren Kelly to discuss experience and career aspirations
  • Call with C leadership (Sofy and or Tom) to understand culture fit on both sides.

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We'd love to hear from you!

Send us an email: Hello@itsfearless.com

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